We want you to love every Radiance Skin product. If you’re not happy for any reason, simply return it within 30 days of delivery for a full refund.

How it works:

• Items must be unopened, with all seals intact and in original packaging

• Contact us at support@myradianceskin.com with your order number

• We’ll send you a prepaid return label if eligible

• Customer pays return shipping unless the item is faulty

Once we receive your return, we’ll process your refund within 10 business days.

Important: For hygiene reasons we cannot accept opened skincare, gels, masks, or personal care items. Sale items and gift cards are also non-refundable.

UK & EU Customers: You have the statutory 14-day cooling-off period in addition to our 30-day policy.

Damaged on arrival? Just let us know straight away and we’ll send a replacement or refund you immediately.